Welcome to Chilanka! We’re delighted to have you here. At Chilanka, based in Pallippuram, Cherthala, Alappuzha, Kerala, India, we’re committed to providing you with a seamless and enjoyable shopping experience. By using our website, you agree to the following Terms and Conditions, which have been carefully crafted to ensure clarity and fairness. Please take a moment to read them, and know that we’re here to make your experience with us a great one!

1. About These Terms
These Terms and Conditions guide your use of Chilanka’s website and the wonderful products we offer. We reserve the right to update these terms from time to time to better serve you, and any changes will be posted on our website. By continuing to use our site, you’re agreeing to the updated terms. We’re excited to have you as part of our Chilanka community!

2. Placing Orders with Confidence
When you place an order with Chilanka, we work hard to ensure your chosen products are available and ready for you. We’ll confirm your order as soon as possible via email, providing you with the order details.

Guest Checkout Option: We offer a convenient guest checkout option, allowing you to shop without creating an account. During checkout, you’ll need to provide basic information, such as your shipping address and contact details, to ensure a smooth delivery process. However, please note that guest checkout users will not have access to an account to view previous orders or purchase history on our website.

Payments: Payments can be made securely through the payment options available on our website. We’ve made the process simple to give you peace of mind.

Order Confirmation: Once your order is placed, you’ll receive a confirmation email with the details of your purchase. This email serves as a record of your order, but please note that guest checkout users cannot access order details or previous purchases on our website after checkout.

Non-Cancellable Orders: To ensure a smooth process, orders paid for via our website cannot be canceled once confirmed. This helps us get your items to you as quickly as possible. If you have any concerns, our friendly team is just a message away!

Pricing: Our prices are set to offer you great value, but they may change from time to time. The price you see at checkout is the one you’ll pay, with no surprises.

3. Shipping and Delivery – We’ve Got You Covered

Shipping Charges: We’ve set fixed shipping rates for each district in Kerala to keep things straightforward. While these rates may adjust in the future, we’ll always keep you informed through our website.

Fast Dispatch, Reliable Delivery: At Chilanka, we prioritize dispatching your order as quickly as possible, because we know you’re excited to receive it! While we hand over your package to trusted shipping agencies promptly, delivery times may vary depending on their schedules. Rest assured, we’re doing everything we can to get your order to you swiftly.

Delivery Timelines: Delivery timelines are estimates to help you plan, but they’re not guaranteed due to factors beyond our control. We’re here to assist if you have any questions about your delivery!

4. Rentals – Visit Us In-Store
At Chilanka, we’re thrilled to offer a curated selection of exquisite jewelry for rent, perfect for special occasions or adding a touch of elegance to your day. Our rental services are available exclusively at our physical store in Pallippuram, Cherthala, Alappuzha, Kerala. When you visit, our friendly team will guide you through our stunning collection, helping you find the perfect piece to complement your style.

Rental Process: To rent jewelry, simply stop by our store, where we’ll share all the details, including rental pricing, duration, and care instructions. We’ll also explain our rental agreement to ensure a worry-free experience.

Personalized Assistance: Our staff is dedicated to making your visit special, offering personalized recommendations to match your needs, whether it’s for a wedding, celebration, or any memorable moment.

In-Store Only: Please note that jewelry rentals are not available online, as we believe in providing a hands-on experience to help you choose the perfect piece. We can’t wait to welcome you to our store and assist you in finding something truly special!

5. We’re Here for You
Have a question or need help? Our dedicated support team is ready to assist. Reach out to us via the contact details on our website, and we’ll get back to you as soon as possible. Your satisfaction is our priority, and we’re committed to making your experience with Chilanka exceptional. Response times may vary depending on your query, but we promise to address every message with care and attention.

6. Our Commitment to Fairness
At Chilanka, we strive to make every purchase a positive experience. However, to the extent permitted by law, we cannot be held responsible for indirect or consequential issues arising from factors beyond our control, such as delays caused by shipping agencies. We’re dedicated to ensuring your shopping journey is smooth and worry-free, and we’ll always work to resolve any concerns you may have.

7. Governing Law
These Terms and Conditions are governed by the laws of India, with jurisdiction in the courts of Kerala. We’re proud to operate from Kerala and serve our customers with integrity.

8. Protecting Our Creations
The content on Chilanka’s website, including images, designs, and text, is our pride and joy, protected by copyright and intellectual property laws. Please don’t use or share it without our permission—we appreciate your respect for our work!

9. Contact Us
We’re dedicated to making your shopping experience with Chilanka safe, secure, and delightful. Thank you for trusting us with your information! We’re here to help! If you have any questions or concerns about this Privacy Policy or how we handle your information, please reach out to us at: